Is your Peloton bike giving you the cold shoulder? You’re not alone. Ever since the latest software update, some Peloton owners report that they have been facing frustrating screen freezes mid-ride. Here’s what we know about this issue and how you can deal with it while Peloton works on a fix.

The Issue at Hand

Chicagoan Stephen Lewis, a dedicated Peloton user, shared his struggles with NBC Chicago.  He said he encountered the issue after the recent software update, when the screen froze in the middle of his strength workout.  Other users  also report that they are unable to use their bike at all due to it freezing mid workout.

Peloton’s Response

Peloton has acknowledged the issue and have said it has only impacted a subset of members, assuring the Peloton community that they are in the process of developing a solution and apologizing for any inconvenience this has caused members.  However, no timeline for the fix was provided, which is frustrating to users that are experiencing this issue. 

What Can You Do in the Meantime?

While Peloton works on fixing the issue, here are a few steps you can take to minimize disruptions:

1. Restart Your Bike

Sometimes, a simple reboot can resolve temporary glitches. Power off your bike, wait a few minutes, and then turn it back on.

2. Ensure Software is Updated

Check to see if there are any additional updates available. Sometimes, a subsequent patch can fix issues caused by a previous update.

3. Clear Cache

Clearing the cache can help improve performance. Navigate to your bike’s settings, find the storage or cache settings, and clear it out.

4. Contact Peloton Support

If the problem persists, reach out to Peloton’s customer support. While they work on a broader solution, they might be able to offer specific advice or temporary fixes for your situation.  Also, the more people that report this issue, the more information Peloton will have to find a solution.  

5. Stay Informed

Keep an eye out for updates from Peloton. Sign up for notifications, check their official website, or follow their social media channels for the latest news on the issue.

For now, those experiencing this issue are unfortunately in a waiting game.  We will make sure to update you if we have any more information about how to resolve this issue.  Are you one of the Peloton Members experiencing this issue?  Let us know! 

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